Terms and Conditions
Uniworld Boutique River Cruises
Prices: Prices are per person, based on two people sharing a stateroom or hotel room. Cruise prices are based on costs, charges, tariffs, rates, taxes, levies and exchange rates as of June 15, 2007. Should the total cruise price increase by more than 10%, passengers will have the right to cancel their cruise within 7 days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your cruise is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. Air-inclusive pricing is provided from NYC, CHI, and LAX only. Other gateway cities are available at additional costs. Please ask your Reservations Consultant at the time of booking for details. Single supplements are available in select categories for an additional supplement.
Reservations and Payments: A deposit of at least $200 per person is required at the time of reservation. Final payment is due at least 90 days prior to departure. Reservations will be cancelled if final payment is not received in a timely manner.
Items Not Included in the Published Price: These include, but are not limited to, cost of passport and visas; port charges/taxes; excess baggage charges; laundry; all items of a personal nature; items not included on regular menus; expenses for additional sightseeing not specified in the itinerary; wine or liquor, unless indicated; gratuities; and health, accident, baggage, or travel protection plans.
Cancellation Policy: We hope nothing will come between you and your Uniworld vacation. Should you need to cancel, however, your cancellation must be received in writing. It will be effective on the date of receipt. If you cancel your trip after you have received your air tickets from Uniworld, you must return the complete set of final documents, including the unused air tickets, to Uniworld before we can process your request. Any change or substitution of a passenger will be deemed a cancellation of the reservation and the applicable cancellation charges will be applied. Cancellation charges, per person, based upon the date of cancellation, are as follows:
These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip.
Cancellation Notice Received Cancellation
**Fare is defined as the cost of any cruise, land or air element purchased from Uniworld River Cruises. Air taxes and port charges are fully refundable if they have been paid prior to cancelling your trip.
Gratuities: It is Uniworld's goal to ensure that the service you receive is as wonderful as the sights you see. While they are customary, gratuities, including the customary end-of-trip gratuity for the tour manager, cruise manager and crew, are not included in the price of your trip. The amount of the gratuity is entirely subject to your satisfaction with your travel experience.
Documents: Uniworld will send you a document packet 21 to 30 days before departure provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full. Please be advised there will be a $10 shipping/handling fee per booking added to your invoice for documents shipped via standard delivery service. For expedited 2-day delivery service, a $20 shipping and handling fee per booking will apply.
Passport/Visa: A valid passport is required to travel on all Uniworld programs. A visa is required to travel on all Uniworld China and Russia programs. Passports must be valid for at least six months after the scheduled return date of the trip. As a courtesy only, Uniworld provides information on required visas for U.S. passport holders for entry to China and Siberia (Russia) through Zierer Visa Service. Non-U.S. passport holders must contact the appropriate consular office for entry requirements pertaining to their particular trip. Please note that a double entry Chinese visa and a single entry Russian visa are required for the “China, Siberia, and Mongolia” program. U.S. passport holders do not need a visa for Mongolia; however, non-U.S. passport holders will need a double-entry Mongolian visa. Non-U.S. passport holders must contact a Mongolian consular office for entry requirements pertaining to their trip. For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Group Entry Permit while on the tour for all guests. If You should check with your travel agent or the U.S. Consulate Service for information regarding necessary documentation. Non-U.S. citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Obtaining and carrying these documents is your sole responsibility. Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.
Due to government imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
Airfare and Air Add-ons: Uniworld wants to help make your entire vacation smooth sailing, so they offer great values on airfares from most major cities in the U.S. Availability of the airfare prices in this brochure is limited and at the time you purchase your vacation package prices may be higher. Please contact your Vacations To Go travel counselor for the most up-to-date prices. As these airfares are subject to availability Uniworld encourages that you book early.
Please note that the "Cruise & Air" prices listed on the individual itinerary pages include airline fuel surcharges. Excluded from the "Cruise & Air" prices are government taxes and fees which vary based on a number of factors (such as origin, destination and routing). They are comprised of the following:
September 11th Security Fee: A September 11th Security Fee of up to $2.50 applies per passenger segment (maximum charge per trip - $5 one way, $10 round trip). A flight segment is defined as one takeoff and one landing.
Passenger Facility Charge: Passenger Facility Charges (PFCs) of up to $4.50 per US enplanement (maximum of $18 per itinerary). Airports use PFCs to fund FAA-approved projects that enhance safety or security or reduce noise.
Federal Domestic Flight Segment Fee: A federal domestic flight segment fee of up to $3.30 per passenger per flight segment.
US Customs Fee: $5 is charged to each passenger arriving from outside the U.S. customs territory, excluding Canada, Mexico and U.S. Caribbean.
Immigration Fee: $7 is charged for travel from any international point into the U.S.
Agriculture Inspection Fee: $5 per passenger is charged for travel from any International point into the U.S. except Canada
US or International Departure and Arrival Charges: Charges of up to $200 may apply and vary based on itinerary.
Airline Cancellations: Please refer to the Cancellation Policy section for the applicable cancellation policy and penalties.
Air Bookings, Restrictions and Changes: Airline tickets provided by Uniworld are subject to restrictions. All changes to air tickets issued by Uniworld must be processed through Uniworld. A $50 per person administrative fee and applicable airline change fees are assessed for any changes once air tickets have been issued. Airline penalties vary depending on the carrier and can be substantial. In some cases, you may lose the full value of the airfare that you purchased. For security reasons, airlines require that the first & last name on your air ticket appears exactly as it is written in your passport. Uniworld is not responsible for denied boarding or re-issue costs due to an incorrect name supplied to Uniworld. Unless otherwise specified, air transportation is Economy Class on scheduled airlines of Uniworld's choice. Air carrier selection and routing is at the sole discretion of Uniworld. Though Uniworld makes every effort to use direct routings, your flight schedule may require connections, overnight travel and/or forced overnights en route to or from your final destination, which may be at your expense. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Air transportation is subject to the terms and conditions of the airline's ticket contract. Since Uniworld is not responsible for notifying you of flight schedule changes before or after the air tickets are issued, Uniworld recommends you contact the airline within 72 hours of departure to reconfirm your flights.
Uniworld Custom Air Service: To give you even more options and greater flexibility, Uniworld offers customized air reservations. You may select, subject to availability, the air carrier, flight times, stopovers, and departure or return dates. This service is available for $25 per person, plus any applicable increased air costs. (Requests must be received in writing, after the reservation is under deposit.) Once you have made your deposit, you may make your custom air request through your Vacations To Go travel counselor. The service fee is non-refundable upon confirmation of the request.
Seat Assignments & Special Services: Requests for seat assignments, special meals and special services must be made directly to the airline. Some airfares used by Uniworld are not eligible for frequent flyer mileage.
Airport/Ship Transfers: If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day of arrival, and between the ship/hotel and the airport on the day of departure. There may be a waiting period between transfers of 2 hours or more unless private car transfers have been purchased.
Making Your Own Flight Arrangements: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as you arrive/depart in the cruise/tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you may purchase a private car transfer from Uniworld or make your own transfer arrangements. Please ask your Vacations To Go travel counselor for appropriate costs during the reservation process. Uniworld will not be responsible for late arrivals or missed transfers due to delayed or cancelled flights, for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all Guests making their own flight arrangements be given to Uniworld 45 days prior to departure and conform to the following:
Flights must arrive/depart within following time limit:
Baggage, Personal Belongings: Uniworld allows one suitcase per person. Airlines may have additional baggage restrictions; please check with your air carrier prior to your flight. Keep an eye on your baggage – it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft or damage to baggage and/or personal belongings. A protection plan covering lost, stolen or damaged baggage is available through the Uniworld Worry-Free Travel Protection Plan.
Itinerary Changes: You can count on the value of Uniworld's experience and regional knowledge to make sure you enjoy your tour even when conditions beyond Uniworld's control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, Uniworld will do everything it can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions.
Extensions/Land Tours: Uniworld reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons.
Advanced, Cancelled or Delayed Sailing/Land Tour: Uniworld reserves the right to cancel, advance or postpone any scheduled tour and/or sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise/tour.
Health and Mobility: Uniworld trips are exciting, relatively active vacations. While there will be plenty of time to relax, there will also be much to see and do. Your included excursions may require an extensive amount of walking over cobblestone streets, uneven pavement and sometimes steps, so please bring any issues regarding your health or mobility to the attention of your Vacations To Go travel counselor when making your booking, as this could greatly impact your vacation experience. In addition, you should know that while river cruise ships are spacious and elegant, they are equipped to meet European, Russian, Egyptian and Chinese standards, and many do not have elevators. Accommodations in Europe, Russia, Egypt and China may differ from accommodations in the US. If you are disabled, a companion who will be responsible for providing any required assistance must accompany you, as Uniworld is unable to provide individual assistance. Uniworld has sole discretion to decline the booking of any passenger whose condition may affect their own health, safety and enjoyment or that of other passengers. Additionally, Uniworld reserves its right to require a current passenger to end their trip for the aforestated reasons.
Medical Issues: Uniworld does not employ staff doctors or nurses. Should you need medical attention, it will be at local facilities, at your expense. Uniworld is not responsible for any costs incurred as a result of medical services, or for the quality of medical care or medical services you receive.
Smoking Policy: For the comfort of all guests, smoking is only permitted on the sundecks of Uniworld's river cruise ships. Smoking is not permitted on motor coaches.
Diets: Please advise your Vacations To Go travel counselor of any specific dietary considerations and we will do our best to accommodate your request.
Pets: Pets are not permitted on Uniworld trips.
Responsibility and Waiver: The responsibility of Uniworld River Cruises, Inc. (“Uniworld”) is strictly limited. Uniworld promotes and sells tour programs consisting of certain travel services on the cruise ships (“Vessels”) or other modes of transport (“Transport”). Uniworld does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Uniworld. Uniworld makes no representations or warranties concerning the Suppliers or the Vessels/Transport. Uniworld assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, reroutings, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services is tendered or transportation provided is arranged through Uniworld. Accordingly, you will not have any right to claim or recover against Uniworld as a consequence of any negligent or willful act or failure to act of any Suppliers or the condition or operation of any Vessel/ Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all terms and conditions of the Suppliers' contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Uniworld nor any representative of Uniworld shall have any liability whatsoever.
California Seller of Travel Law: Uniworld River Cruises, Inc. is a registered seller of travel in the State of California, CST #2075415-20, and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California.
Omissions: Uniworld is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites or in any other media where such information may be presented; Uniworld reserve the right to make corrections as required.
Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Los Angeles County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.
Time of Printing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
Your Passenger Ticket Contract
Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”).