Terms and Conditions
Rates are quoted on a per person, double-occupancy basis. All prices are shown in U.S. dollars. CIE Tours reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.
DEPOSIT PAYMENTS: A non-refundable land deposit of $250 per person is required for coach tours and $150 per person for city vacations.
CREDIT CARD PAYMENTS: Vacations To Go accepts most major credit cards. Your payment is not deemed made until it is received by CIE Tours.
FINAL PAYMENTS: Full payment must be made no later than 65 days prior to departure date. If payment is not received as scheduled, your reservation will automatically cancel and deposit payment becomes forfeit.
LATE BOOKINGS: Tours booked between 30 and 14 days prior to departure date may incur a late fee of $50 per reservation in addition to overnight delivery charges when necessary.
LAND REVISION FEE: Any revision to land arrangements made after the original booking has been processed will incur a $50 handling fee per booking. CIE Tours cannot accept revisions within 14 days of departure or once documents have been issued.
PARTICIPANT CANCELLATIONS: All cancellations must be advised in writing (by mail, fax or e-mail) to CIE Tours prior to tour departure during normal business hours (9:00 am to 5:00 pm EST, Mondays through Fridays). Cancellations received within 65 days of departure date are subject to the following penalties on the land portion:
Minimum cancellation fees are $50 per person. Airfare cancellation fees range from $150 to $200 per person. In some cases the air cancellation fee is 50% and an airline credit certificate is issued for the balance of the fare. No refund can be made for non-refundable airfares.
TOUR MEMBERSHIP: To promote an enriching travel experience, CIE Tours reserves the right to accept or reject any client and to remove from a tour any person whose conduct is incompatible with the interest of the tour group.
AIR TRANSPORTATION: CIE Tours has selected airfares to Ireland and Britain that are most suitable when combined with land arrangements. All fares are subject to government approval and are subject to change without notice; airfares are guaranteed once they have been paid and ticketed. Cancellations or name changes made after tickets have been issued are subject to cancellation fees of $150 to $200 per ticket. In some cases, the air cancellation fee is 50% and an airline credit certificate is issued for the balance of the fare. Once travel is completed CIE Tours cannot issue copies of airline tickets for clients with frequent flyer programs. Therefore the traveler should keep the passenger coupon at the back of the airline ticket.
TRAVELERS WITH SPECIAL NEEDS: Passengers who require particular assistance must travel with a qualified travel companion as CIE Tours drivers and guides cannot provide individualized help for walking, dining, getting on/off transportation vehicles or other personal requirements. As our coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Passengers necessitating unique attention must advise CIE Tours at time of booking. We will make reasonable efforts to accommodate passengers with specific needs but we are not responsible for denial of services by any of our suppliers.
COACH TRANSPORTATION: Coach tours are usually operated by 48 seat motor coaches. When passenger numbers are low, a smaller coach may be used.
TOUR DIRECTOR: The entire land portion of all motorcoach tours is conducted by a professional driver/guide and/or tour director as indicated for each tour. When numbers on a coach tour fall below 25 persons the operator reserves the right to substitute the tour director with a qualified driver/guide.
ACCOMMODATION: Land arrangements are provided as described in each tour program. CIE Tours reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean and comfortable. Ireland B&B accommodation rates include upgrade supplements for private bathrooms. In Britain, rates do not include upgrades so clients pay the B&B owner directly for private facilities.
MEALS: Meals are provided as specified in each tour program. Dinners in hotels are on a table d'hote basis.
VISITS, ENTERTAINMENT AND OTHER FEATURES: CIE Tours reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond their control.
CIE TOURS CANCELLATIONS: Tour departures are not guaranteed. If it becomes necessary to cancel a coach tour prior to departure, CIE Tours will offer the next available date at no additional land cost. If this is not acceptable, a full refund of all monies paid to CIE Tours will be made. CIE Tours cannot accept responsibility for any additional costs or fees relating to such a tour booking. CIE Tours is not responsible for any cancellation penalties due to non-refundable airfares.
LUGGAGE: Handling of one piece of luggage per person is included in the cost of all coach tours. Only one suitcase per person is permitted and size should not exceed 30 x 20 x 10 inches. Luggage is carried at owner's risk throughout the tour unless insured. Hand baggage and small articles such as coats, umbrellas or cameras are entirely in the care of the passengers.
TIPS: Tips for services of a personal nature and to the tour director and driver are not included in the tour cost and are left to your discretion.
CHILDREN: Children 8 or over are charged the full adult rate on coach tours (less $75 discount) and must be accompanied by an adult. Children under 8 are not permitted to travel on coach tours.
SMOKING POLICY: Smoking is not allowed on the motorcoach. Frequent stops are made throughout the day where there are opportunities to smoke.
NOT INCLUDED: All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the passenger.
DOCUMENTS: Documents will be shipped by U.P.S. ground service approximately 21 days prior to departure provided full payment has been received. If documents are required earlier than 21 days because passengers are leaving home in advance of the tour booked, we need sufficient notice to arrange for early delivery by regular service. Late bookings will incur an express service delivery charge.
UNUSED TOUR ARRANGEMENTS: CIE Tours cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon prior to departure.
CLAIMS OR DISPUTES: You should submit to CIE Tours in writing no later than 28 days after the end of the tour. LAW: Passenger contract with CIE Tours is subject exclusively to Irish Law and Jurisdiction for Irish Tours or English Law and Jurisdiction for British Tours.
RESPONSIBILITY: CIE Tours International Inc., is not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided. CIE Tours reserves the right to decline to accept or to return any person as a member of any tour or to cancel or alter the tour. Airline tariffs limit liability for passenger baggage.
IMPORTANT: CIE Tours accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Passengers must bear all such losses or expenses. To guard against unforeseen circumstances, we recommend you purchase optional tour protection insurance plan.